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HF Markets (SV)
Bilingual Account Manager - eToro — ForeX Bonus Info

Bilingual Account Manager – eToro

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Location : China Office
Department : S&M China

  • Complete contact with clients daily, introducing our platform and solving clients trading problems,ensuring excellent standard service。通過日常聯繫客戶,介紹平台使用並解決客戶操作疑問,為客戶提供優質的服務。
  • Establish good relationship and providing identified follow-up service. 與客戶建立良好的關係,並定期回訪客戶;
  • Skillfully probe for listen, understand clients needs to provide resources and solutions to improve users satisfaction。傾聽客戶需求,準確回答客戶問題,增加客戶滿意度。
  • Develop customer independently by participating events ,including off line Expo,online webinar according to company business needs .根據公司需要,通過線下展會,線上講座獨立開發客戶.
  • Daily market review ,and analysis, and summary the selling points .關注每日金融市場動態,分析市場走向,總結市場賣點,和客戶進行溝通。
  • Taiwanese or have living experience in Taiwan ,Chinese mandarin ,and English speaking will be preferable. 台灣人或者有在台灣生活的經歷,會說中文,英文。
  • University /College degree in Economics, Finance or equivalent.本科及以上學歷,經濟,金融或相關專業.
  • Work experience as a Account Manager ,relevant role or hold RG146 certificate will be preferable .客戶經理或者相關角色工作經驗,或持有RG 146 證書者優先;
  • Interpersonal skills, Strong communication skills both in English and Chinese, excellent customer serving concept.具有良好的人際溝通能力,中英文商務溝通技巧,以及較強的客戶服務意識.
  • Understanding customer service principles and able to deliver excellent customer experience. 了解客戶服務原則並有能力提供卓越客戶體驗。
  • Good time-management and self-learning skills with a problem-solving attitude.良好的時間管理能力,自學能力,並具有積極解決問題的態度.
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