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Back Office Supervisor – eToro

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Location : China Office
Department : Operations

DESCRIPTION
  • Supervising, prioritising and organising the back-office team’s daily work
  • Oversee the daily execution of tasks relating to client deposits, account maintenance and closures
  • Creating and updating the procedures for the department
  • Proactively measure and improve operational processes
  • Managing a good communication with other internal departments
  • Providing regular progress and management reporting, including KPI and SLA reports
  • Expected to take initiative, delegate effectively, and communicate clearly, to job drive the department goals
  • Capable to work with multiple reporting lines with both onsite Operations director and overseas Back Office manager
REQUIREMENTS
  • 2-5 years’ previous experience in back office administration or accounting
  • Previous experience of supervising or managing a team
  • Good knowledge of Excel and other Microsoft Office tools
  • A high fluency in English with excellent written and verbal communication skills. Advanced Chinese skills (reading, writing, verbal)
  • Capacity to work under pressure and with strict deadlines
  • Strong sense of professionalism, organisational and analytical skills
  • Self-learner and highly motivated individual
  • Statistical analyses experience would be an advantage
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