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Location : China Office
Department : Operations
DESCRIPTION
- Supervising, prioritising and organising the back-office team’s daily work
- Oversee the daily execution of tasks relating to client deposits, account maintenance and closures
- Creating and updating the procedures for the department
- Proactively measure and improve operational processes
- Managing a good communication with other internal departments
- Providing regular progress and management reporting, including KPI and SLA reports
- Expected to take initiative, delegate effectively, and communicate clearly, to job drive the department goals
- Capable to work with multiple reporting lines with both onsite Operations director and overseas Back Office manager
REQUIREMENTS
- 2-5 years’ previous experience in back office administration or accounting
- Previous experience of supervising or managing a team
- Good knowledge of Excel and other Microsoft Office tools
- A high fluency in English with excellent written and verbal communication skills. Advanced Chinese skills (reading, writing, verbal)
- Capacity to work under pressure and with strict deadlines
- Strong sense of professionalism, organisational and analytical skills
- Self-learner and highly motivated individual
- Statistical analyses experience would be an advantage