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Account Manager (Clubs) – eToro

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Location : USA Office
Department : Operations

Account Manager (Clubs)

This role’s purpose is to provide the best customer experience possible by developing customer relationships that promote retention and loyalty.

What you’ll be doing:

  • Welcoming and providing white-glove service for Club members to ensure they are:
  • Satisfied with the services they receive.
  • Aware of and properly utilizing the benefits they are entitled to which will enable the customer to maximize their Club membership.
  • Being in tune with what the customer needs and what their challenges are and then working with them to specifically achieve/ overcome them.
  • Working in the eToro Club team to stimulate product upgrades and reduce downgrades by:
  • Integrate Training & Support – to make sure that club members are taken through the system and trained in the product’s use, ensuring a fully engaged, positive and valuable experience.
  • Integrate Technology – learn and understand the external services provided to club members in order to educate them on how to properly make use of them.
  • Respond to incoming questions or queries and direct them to the relevant teams if they are outside the scope of customer success.
  • Proactively identify and reach out to club members who are not benefiting from the offering and close any gaps in understanding.
  • Proactively reaching out to customers and making them aware of the club benefits they are entitled to.
  • Teaching customers how to use eToro and it’s vast offering.
  • Maximizing the customer experience – collaborating between Club and Customer Service for inquiries such as deposits, technical analysis, market news & opportunities all while keeping the customer fulfilled and active.
  • Collecting information on customer interests and pro-actively matching them against what we can offer (tickets / events / benefits etc).
  • Discussing financial markets and factors in a clear manner with customers.
  • Communicating marketing promotions to clients via telephone and email.
  • Being an ambassador in carrying out the company’s vision and products.
REQUIREMENTS

Want to join? You’ll need:

  • Empathy
  • Team player, positive attitude
  • Strategic thinking and the ability to analyze and solve problems quickly
  • Understanding of the financial/ crypto markets
  • Previous involvement working with Customer Service/Sales/ Relationship Management roles
  • Experience working with Salesforce
  • At least 2 years prior experience in a similar role
  • Excellent communication skills(verbal and written)
  • To be a self-starter
  • To build long-term relationships with clients and customers
  • Basic technical acumen
  • Strong sales and service orientation
  • BA in Finance/Economics/business management

Requirements

  • Native/fluent written and conversational English
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